Our Commitment to Your Satisfaction
At Johnston Murphy Store, we understand that the modern gentleman demands not only impeccable style and superior craftsmanship but also complete confidence in his purchases. Our returns and exchanges policy reflects the same attention to detail and commitment to quality that defines our premium men’s fashion collections.
We want you to be completely satisfied with your Johnston Murphy purchase. If for any reason you are not entirely happy, we’re here to help with a straightforward returns process.
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in their original condition: unworn, unaltered, undamaged, and with all original tags and packaging intact.
How to Initiate a Return or Exchange
Follow these simple steps to return or exchange your Johnston Murphy products:
- Submit Your Request: Email our customer service team at [email protected] with your return or exchange request using the template provided below.
- Receive Authorization: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
- Package Your Items: Securely package the items you’re returning, including the original packaging and all tags.
- Ship Your Return: Send your package to our returns center at:
Johnston Murphy Store Returns
1874 Brannon Avenue
Jacksonville, US 32202 - Include Documentation: Be sure to include a copy of your original invoice and the RMA number clearly marked on the outside of the package.
Important Note: For your protection, we recommend using a trackable shipping service. Johnston Murphy Store is not responsible for return packages lost in transit without tracking information.
Return & Exchange Request Template
Please use the following template when emailing your return or exchange request to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Johnston Murphy Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Customer Name: [Your Full Name]
Item(s) for Return/Exchange:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Quantity: [Quantity]
Reason for Return/Exchange: [Please specify reason]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name, Size, Color]
[ ] Store credit
Please provide instructions on how to proceed with this return/exchange.
Thank you,
[Your Name]
[Your Email Address]
[Your Phone Number]
Refund Processing
Once we receive your returned item(s) and inspect them, we will process your refund within 3-5 business days. The refund will be issued to your original payment method:
- Credit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement, depending on your bank’s processing time
- PayPal: 3-5 business days to reflect in your PayPal account
Original shipping charges are non-refundable. For exchanges, we will cover the standard shipping cost to send your replacement item.
Non-Returnable Items
To ensure the highest standards of quality and hygiene for all our customers, the following items cannot be returned or exchanged unless defective:
- Formal Shoes & Dress Shoes that show signs of wear or have been worn outdoors
- Belts that have been sized or altered
- Personalized or monogrammed items from our 175th Limited Edition collection
- Items purchased as part of our Game Day Collection that have been worn
- Any product that does not include original tags and packaging
Please note: This policy is designed to maintain the premium quality standards that define the Johnston Murphy brand while ensuring fairness to all our customers.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a prepaid return shipping label and expedite your replacement or refund.
Need Assistance?
Our dedicated customer service team is here to help with any questions about returns or exchanges.
Email: [email protected]
Address: 1874 Brannon Avenue, Jacksonville, US 32202
Response Time: 1-2 business days
Thank you for choosing Johnston Murphy Store. We appreciate your business and are committed to ensuring your complete satisfaction.