Welcome to the Johnston Murphy Store FAQ page. We are dedicated to providing timeless style and sophisticated service to discerning gentlemen worldwide. Below, you’ll find answers to common questions about our products, delivery, returns, and more. If you need further assistance, please don’t hesitate to contact our customer service team.
Product Information
What types of products does Johnston Murphy Store offer?
We specialize in premium men’s fashion, including apparel, footwear, and accessories. Our collections range from 175th Limited Edition pieces to everyday essentials like blazers, dress shoes, boots, backpacks, belts, and more. We also feature specialized lines such as the Game Day Collection and Product Technology items, all crafted with attention to detail and heritage quality.
Are your products suitable for formal occasions?
Absolutely. Our offerings include formal shoes, blazers, and dress items designed for sophisticated events. Whether it’s a business meeting or a special occasion, you’ll find timeless pieces that embody elegance and durability.
Do you have products for women?
Currently, our focus is on men’s fashion, as reflected in our menu sections like “Men” and “Men’s New Arrivals.” We cater to the modern gentleman seeking refined style.
Delivery and Shipping
Where do you ship, and how long does delivery take?
We offer global delivery to most countries, excluding some Asian regions and remote locations. Our shipping options are:
- Standard Shipping ($12.95): Handled by DHL or FedEx, with delivery in 10-15 business days after dispatch. Ideal for efficient and reliable service.
- Free Shipping: Available for orders over $50, using EMS, with delivery in 15-25 business days after dispatch. Perfect for cost-conscious shoppers building their wardrobe.
Will I receive tracking information for my order?
Yes, once your order is dispatched, we’ll provide tracking details via email. This allows you to monitor your package’s journey to your doorstep.
Are there any additional costs for international delivery?
Recipients are responsible for any customs duties or taxes imposed by their country. These are not included in our shipping fees.
What if I live in an area where delivery isn’t available?
If your location is unavailable (e.g., certain Asian countries or remote areas), we’ll notify you during checkout. For alternatives, please reach out to our customer service team.
Returns and Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your items. If any product doesn’t meet your expectations—whether it’s a sizing issue with boots or a need for adjustment on a belt—we’re here to ensure your satisfaction. Items must be returned in pristine condition.
How do I initiate a return or exchange?
Please contact us at [email protected] within 15 days of receipt. Our team will guide you through the process, including any necessary steps for returns or exchanges.
Are return shipping fees covered?
Return shipping costs may vary based on the reason for return. For details, please refer to our return instructions provided by customer service.
Payment and Account
What payment methods do you accept?
We accept major payment options including Visa, MasterCard, JCB, and PayPal. This ensures a secure and convenient checkout experience for our global clientele.
Do I need to create an account to place an order?
While an account isn’t mandatory, it allows you to track orders, save preferences, and enjoy a personalized shopping experience. You can checkout as a guest if preferred.
Is my payment information secure?
Yes, we use encrypted payment processing to protect your data. Your security is our priority, aligning with our commitment to sophisticated service.
General Inquiries
What is the Johnston Murphy Store’s heritage?
With over 175 years of craftsmanship, we blend timeless style with modern convenience. Our products reflect a heritage of quality, from limited editions to essential wardrobe staples.
How can I contact customer service?
For any questions, reach us at [email protected]. We’re dedicated to making your Johnston Murphy journey as refined as our products.
Where is Johnston Murphy Store based?
Our company address is 1874 Brannon Avenue, Jacksonville, US 32202. We serve customers worldwide, bringing sophisticated fashion directly to your doorstep.
Thank you for choosing Johnston Murphy Store. We appreciate your trust in us and are committed to delivering excellence in every aspect of your experience.